A woman who received an epidural about seven months ago has been blogging about how her insurance company would not cover it, even after paying $800 per month for health insurance. After some suggestions about what to do, the woman began blogging about it. In response the insurance company has written her a check to cover the remainder of her bill.
It is interesting to see how fast the insurance company responded to her once their media department found out about her blogging. I guess they didn't want to start a conversation among their customers much like the Dell customers did about "Dell Hell."